
Chaos Didn’t Make This Harder. It Made Consistency Easier to Avoid.
PROFESSIONAL SERVICES | RELATIONSHIP OPERATING SYSTEM Somewhere in the last few years, we collectively agreed to call constant uncertainty “the new normal.” A strange
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PROFESSIONAL SERVICES | RELATIONSHIP OPERATING SYSTEM Somewhere in the last few years, we collectively agreed to call constant uncertainty “the new normal.” A strange

INFLUENCE | TUESDAY You got the referral. You took the meeting. You followed up. Nothing. So you tell yourself it wasn’t the right fit.

TRUSTED ADVISOR | PROFESSIONAL SERVICES Everyone Thinks They’re a Trusted Advisor. Here’s the Test. I had a conversation last week that I haven’t

Three Months Ago You Were Busy. Here’s Why That’s the Problem. There’s a pattern in professional services that almost nobody talks about out loud.

At some point in the last six months, you made a decision. You didn’t announce it. You may not have even recognized it as

The Conversation That Changes the Trajectory of a Practice I bet you’ve been here before You know the conversation. You turn to your spouse

Relationships create opportunity. I’ve believed that for twenty-five years and I haven’t wavered. But here’s the part that takes most professionals a long

Happy Tuesday! It’s April. Q2 is officially underway, and if you’re like most professionals I know, you’re doing what professionals do in April:

Business Development | Professional Services You’re Not Bad at Getting Clients. You’re Missing a System. Most professionals are working far harder at business development

I spent Thursday evening in a room with construction and trades principals — people who have built companies doing $10M, $20M, and more. Real
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